FAQ

Find answers to our most frequently asked questions.

How long does shipping take?

Most products arrive in 2–7 business days. Some items may take up to 10 business days depending on availability and location.

Do you offer express shipping?

Yes, express options are available at checkout for faster delivery times.

What’s your return policy?

We offer a 14-day return window from the date of delivery. Items must be unused and in original packaging.

How do I start a return?

Contact our support team at info@cellbyt3.com with your order details to begin the return process.

Are your accessories device-compatible?

Yes, most of our items support major phone models and operating systems. Check the product page for full compatibility info.

Do you launch new items regularly?

Absolutely—we frequently update our collection to stay ahead of trends and tech innovations.

Is CellByt3 eco-conscious?

We are committed to minimizing packaging waste and continually exploring more sustainable materials and logistics.

What if I receive a defective item?

We’ll replace any defective product at no additional cost. Just send us a photo and order number.

Can I track my order?

Yes, you’ll receive a tracking number once your order is dispatched.

How can I contact support?

Reach out via email at info@cellbyt3.com. Our team responds within 24 hours.